Erica Stritch
Erica's latest writings
Customer Service Training Tips: 5 Simple Steps to a MAGIC Facilitation
As a customer service trainer I teach associates how to use the Five Steps of MAGIC (Make A Great Impression on the Customer) to create an exceptional customer experience. But do your customers—program participants—leave your training programs feeling as though they had an exceptional learning experience? Apply these five simple steps to your own customer service training... (posted by Erica 5 years 233 days ago.)
As a customer service trainer I teach associates how to use the Five Steps of MAGIC (Make A Great Impression on the Customer) to create an exceptional customer experience. But do your customers—program participants—leave your training programs feeling as though they had an exceptional learning experience? Apply these five simple steps to your own customer service training... (posted by Erica 5 years 233 days ago.)
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